Terms & Conditions

PMV is a web-based immersive 3D platform that enables organizations to create, manage, and deliver interactive digital experiences through configurable interactive modules.

You must be 18 or over.

If you use PMV for an organization, you confirm you are authorized to bind it to these Terms.

Administrators control access to their modules and are responsible for account security, for who they invite, and for any public links they share. You are responsible for all activity under your account and your links.

Where public access is available on your plan, anyone with the link can open that module without an account. Those visits are recorded anonymously and in aggregate.

We may suspend or terminate access for unauthorized use, security risk, or breach of these Terms.

PMV is licensed per module. A licence attached to a module determines its capacity and features, as shown on the Pricing page. Licences can be attached, detached and moved between modules, and more than one may be attached to the same module. A module with no licence is locked.

All licences on an account renew together on one date and one invoice.

A licence bought mid-cycle is charged proportionally to the next renewal date.

Upgrades take effect immediately and are charged proportionally. Downgrades and cancellations take effect at the end of the paid period. The effective date is shown before you confirm.

Detaching a licence returns it to your pool. Cancelling ends it permanently.

Payments are processed by Stripe. We do not store card details.

If a renewal payment fails, affected licences enter a short grace period during which nothing changes. We will notify you of the deadline. After it, the licences expire and capacity reverts to the module’s remaining licences.

We may change our prices. A change never affects a period you have already paid for — it applies from your next renewal, and we will tell you before then.

Fees are non-refundable, including for partial periods, unused capacity, cancellations and downgrades.

You own what you upload. You grant us a limited licence to host and display it solely to operate the platform.

You confirm you hold all rights to your content — including any third-party brands and the consent of anyone appearing in it — and that it is lawful and free of malicious code.

You indemnify GameIN FZ LLC against any claim arising from your content, from material you supply or instruct us to use, or from your breach of these Terms.

We may remove content that breaches these Terms or the law.

Do not use PMV unlawfully, attempt unauthorized access, interfere with security, upload harmful or infringing material, reverse engineer the platform, or scrape its data.

The in-module AI assistant is provided in beta and may change or be withdrawn. Other AI-powered features use third-party AI services.

AI output may be incomplete or inaccurate. You are responsible for reviewing it before relying on it. It is not professional advice.

PMV needs a compatible device, supported browser and stable connection. 3D content is resource-intensive and performance varies by device. We are not responsible for limits caused by your hardware, software or network.

We will provide the platform with reasonable skill and care, and will use reasonable efforts to keep it available and to resolve faults we are made aware of.

Beyond that, the platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We may modify or discontinue features at any time. We give no commitment on uptime, capacity or concurrent users unless one is set out in a signed agreement.

We are not liable for delays or failures beyond our reasonable control.

PMV relies on third-party providers, which we select, license and integrate. We are not responsible for their availability, performance, output, security, pricing or continuity. Where a provider changes its terms, pricing or availability, we may substitute, modify or withdraw the dependent feature on reasonable notice.

Where you connect PMV to services you use, those services and their terms are your responsibility.

PMV — its software, interfaces, designs, 3D environments, templates and components — is the property of GameIN FZ LLC. You may not copy, modify, distribute, sublicense, reverse engineer or create derivative works from it. Using PMV transfers no ownership.

We retain your content, configuration and analytics while your account exists.

A locked module keeps everything and returns unchanged when a licence is attached. Nothing is deleted because a licence lapsed.

Deleted member data is removed within fourteen (14) days. Administrators should keep their own backups.

Personal data is handled as described in our Privacy Policy.

Each party protects the other’s confidential information and discloses it only as required by law, with consent, or to deliver the service. We do not use your content for anything unrelated to operating the platform.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential or special loss, including lost profits, revenue, goodwill or data.

Our total liability is capped at the amount you paid us in the twelve months before the claim. For Custom Work, it is capped at the fees paid for that Custom Work.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot be excluded by law.

You may stop using PMV at any time. We may suspend or terminate access for breach, misuse, non-payment, or legal or security risk.

On termination, access ends, outstanding fees remain payable to the end of the billing period, and sections intended to survive — intellectual property, confidentiality, indemnities, liability and governing law — continue in effect.

This section applies to bespoke work we agree to carry out for you (“Custom Work”), and prevails over the rest of these Terms where they conflict. Each engagement is governed by a separate signed agreement setting out deliverables, acceptance criteria, fees and schedule. Anything not in that agreement is out of scope.

What can be customised. What sits inside a module: the 3D environment and its objects, materials and layout; your branding within the space; how many touchpoints you have and where they sit; the content and interactions assigned to them; custom 3D objects, animations and effects; how a visitor arrives and leaves; and integrations, a custom dashboard or deployment to your infrastructure.

What cannot. PMV is a shared platform, and how it behaves is the same for every client. That includes how visitors move through a space, how they progress through a module, how interactions work, the content management system, the structure of analytics, accounts and roles, licensing and billing, security, and the platform’s languages and interface. You choose which interactions to use and how many — you do not change how they work.

If you ask for a change to platform behaviour, we may build it as a platform feature where it benefits all clients. Any such change belongs to GameIN FZ LLC, becomes available to other clients, and is not part of your engagement unless agreed in writing.

Your inputs. You supply the materials, references, media and access we need, on the agreed dates, and confirm you hold all rights and permissions for them, including third-party brands and the consent of anyone appearing in them. Where your inputs or approvals are late, delivery extends accordingly.

Your systems. Section 9 applies. In addition, where Custom Work connects to or is deployed on systems you own or that others provide to you — your website, single sign-on, learning management system, analytics tools, storage or infrastructure — we are not responsible for them, for changes made to them, or for data loss within them. An integration that stops working because of such a change is chargeable work, not a defect. Where we deploy to your infrastructure, its hosting, security and backup are yours from handover.

Ownership and reuse. The PMV platform and everything underlying it remain the property of GameIN FZ LLC. You own the materials you supply, and may use the delivered Custom Work while your subscription is active.

Custom Work is built on and extends the platform. Work carried out during your engagement that is capable of general use may be incorporated into the platform and made available to other clients, with everything identifying you removed first. The scope of this is set out in your signed agreement.

Commitments. Only commitments in a signed agreement are binding. Proposals, presentations and discussions do not create commitments on uptime, capacity, concurrent users, storage, performance or support.

From time to time, PrometaV may offer promotions, incentives, discounts, free trials, giveaways, or other marketing campaigns. By participating in any such promotion or campaign, you agree that PrometaV may collect, store, and process information you provide, as well as information relating to your participation, including your interactions with PrometaV’s websites, landing pages, emails, and platform.

This information may be used to administer promotions, deliver rewards, measure campaign performance, improve our products and services, personalize your experience, and send you account-related and marketing communications.

You may opt out of marketing communications at any time; however, you may continue to receive essential service-related communications where necessary.

These Terms, with any signed agreement, are the entire agreement between us and replace anything said beforehand. Where a signed agreement conflicts with these Terms, it prevails.

If any provision is unenforceable, the rest remains in force. Not enforcing a term does not waive it. We may assign these Terms on a merger or restructure; you may not assign without our consent. Notices are sent to your account email.

We may revise these Terms, giving reasonable notice of material changes. Continued use after the effective date means acceptance.

These Terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have exclusive jurisdiction.